| Description:
Reference Moh.
Anyone in the hospitality sector who is looking for a manager with the x factor, look no further.
This candidate has it all, international experience, top presentation, great personality but most of all he is passionate about what he does.
Initially from Jordan he speaks excellent English and as he is already in New Zealand he is available for an immediate start.
See his details below.
Date of Birth: 01/08/1978
Place of Birth: Irbid, Jordan
Objective
To obtain food & beverage team leader position, for new challenge and fulfillment in hospitality industry through which I can reflect my skills of leadership and team work, for advancement based on professional skills and achievement.
Summary of Qualifications
• Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.
• Over 10 years experience.
• Strong ability to communicate effectively to all levels of staff.
• Worked for a number of 5 Star restaurants such as the Movenpick Resort & Radisson SAS hotel in Jordan.
• Experience in communication service and interpersonal relation skills.
• Experience in guests care and satisfaction.
• Good organizational skills for dealing with diverse duties and staff.
• Pleasant, polite manner for dealing with public as well as staff.
• Received a letter of big thanks from the management of Movenpick Resort & Spa Dead Sea and Movenpick Resort Petra Jordan for Conference of Nobel Laureates 18/05/2005, the 3rd world Economic forum Dead Sea from 20,22/05 2005.
• Received a letter of thanks from the management of Movenpick Resort & Spa Dead Sea for the second Petra Conference of Nobel Laureates June 21, 22/2006.
• Received a letter of thanks from the management of Movenpick Resort & Spa Dead Sea for the world Economic forum Middle East 2007.
• Knowledge of computers sufficient to fulfil management function
• I work as a team member.
Education & Training
2007 International Diploma in Hotel Management Operation &Management/Britain
2000 Certificate in Food Service/Jordan
1996 High School
2007 General Manager’s Certificate (License control qualification)
2008 Certificate of Achievement (Food Safety)
2001 Hospitality Service Skills at MOVENPICK Hotels & Resorts Aqaba, Jordan.
2006 Craft Trainer Skills at MOVENPICK Resorts & Spa Dead Sea, Jordan
Work Experience
2008-2009 Froes’ Licensed Cafes
Restaurant Manager
• Identify and estimate quantities of foods, beverages, and supplies to be ordered.
• Maintain relationships with customers and staff.
• Update and use job-related knowledge.
• Schedule staff work hours and activities.
• Evaluate health and safety practices against standards.
• Organize, plan, and prioritize.
• Make decisions and solve problems concerning menus and staff.
• Judge the quality of food, preparation, and job applicants.
• Process and analyze information when scheduling and budgeting...
• Record information about inventory and health practices.
• Handle food, utensils, and bookkeeping materials.
• Monitor food preparation and cleaning methods.
• Implement ideas or products.
• Get information from customers, employees, and inventory records.
• Inspect equipment and food deliveries.
• Monitor and oversee purchases, menus, staff, and payroll.
• Guide, direct, and train staff.
• Coordinate the work and activities of staff.
• Communicate with customers, sales reps, and suppliers.
2007-2008 NB's Restaurant & Bar
Restaurant Manager
• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform checklist duties at the start, during and at the end of each shift as required by the Duty Manager.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Be ready and willing to assist fellow employees as situations arise.
• Be ready with clearing and resetting tables and also helping out in kitchen when required by duty manager.
• Thank guests for their visit and invite them to return.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes.
• Learns the names and personally recognize our regulars.
• Record drink orders accurately and immediately after receipt into the register system.
• Accept guest payment, process credit card charges and make change (if applicable).
• Wash and sterilize glassware and kitchen equipment.
• Prepare garnishes for drinks
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make recommendations and answer questions regarding beverages.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Receive and serve food orders to guests seated at the bar & Restaurant.
• Assist the restocking and replenishment of bar inventory and supplies.
• Making sure all checklists are done and signed once completed
2003-2007 Movenpick Resort & Spa (Dead Sea, Jordan)
Asst restaurant manager for Italian Restaurant
• Reports to the manager
• Reviews reports
• Supervises workers and work flow
• Maintains quality and spirit of the place, making purchase orders
• Checks received goods at receiving area
• Checks refrigerators’ temperature
• Makes sure all hygiene procedures are applied properly
• Makes sure all tools and equipment and furniture are working well and well maintained
• Keeps an eye on stock and reorder to fill any possible gaps
• Motivates staff to realize the sales target daily, weekly, and monthly
• Keeps attendance and makes working shifts and schedules smooth
• Makes staff evaluation periodically, and training to upgrade
• Creates a healthy working atmosphere and staff cooperation
• Closes the cash register machine after shift and keeps record for sales and cash
• Personally supervises fumigation and cleaning of the place
• Interviews new staff candidates and pass them to the manager
• Distributes tips to all staff according to his evaluation and the motivation
Policy
• Watches for laundry change and staff cleanliness program
2002 Café NES Restaurant South Africa (Johannesburg)
Café manager.
In charge and responsible person for the smooth running of the work maintaining the highest quality service standard, customer focused, handling guest's complaints.
2000-2002 MOVENPICK RESORT (Aqaba, Jordan)
Waiter
• Preparation of Restaurant ready for service. (See daily duties list)
• Service to customers. (See sequence of service)
• Ensuring correct charges are made and payment received.
• Control of liquor stock.
• Follow correct health & safety procedures to ensure welfare of both staff and customers.
• To be fully aware of the content, preparation and presentation of all menu items.
• To maximise sales.
• To promote the company and its services generally.
1998-2000 RADISSON SAS HOTELS (Aqaba, Jordan)
Waiter
Preparation of Restaurant ready for service. (See daily duties list)
• Service to customers. (See sequence of service)
• Ensuring correct charges are made and payment received.
• Control of liquor stock.
• Follow correct health & safety procedures to ensure welfare of both staff and customers.
• To be fully aware of the content, preparation and presentation of all menu items.
• To maximise sales.
• To promote the company and its services generally.
Special Skills:
Computer skills:
Good knowledge of windows, word and excel.
Micros operation system.
Internet research skills.
Honors & Achievement:
Aqaba Economic Summit.
Movenpick Resort Aqaba pre-Opining Team 2000.
World Economic Forum Dead Sea 2003,2004,2005,2007.
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